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Balding C1,2 1Active Quality 2La Trobe University Abstract: The slow progress of human service quality and safety improvement is frequently discussed in the literature and The Royal Commission into Aged Care Safety and Quality shows these concerns to be reflected...
  • April 7, 2021
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Morris T1,2, Alford M1 1The Dementia Centre, HammondCare 2Faculty of Medicine, Monash University Abstract: Up to 90% of people living with dementia may experience behaviours and psychological symptoms of dementia (BPSD). The occurrence of BPSD can be debilitating, distressing and impair...
  • April 7, 2021
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Sewell M1 1Warrigal Abstract: Can warm collaborative community cultures survive a strict pandemic focus on clinical safety? The best workplace cultures enable everyone to have a say and contribute to team success. But what happens when autocratic clinical safety controls...
  • April 7, 2021
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Koumoukelis A1 1Thomson Geer Abstract: The aged care industry has been the subject of significant interrogation by the Royal Commission.  At the same time, industry, providers, new entrants, current and prospective residents and Government have continued to move forward on...
  • April 7, 2021
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Ong K1 1Pride Living Abstract: As an industry, Aged Care has traditionally looked at risk mitigation through hindsight. But what if we could use foresight to better manage and minimise risk to our organisations and consumers? With Serious Incident Response...
  • April 7, 2021
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Carnes D1 1Virtual Praxis Abstract: Title: Shifting the focus from compliance for a resilient aged care industry. Statutory regulation of quality standards in the aged care sector in Australia has not achieved an outcome of safer care. The Aged Care...
  • April 7, 2021
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Morrow J1, Savini A1 1Brisbane North PHN Abstract: Healthy@Home is a Brisbane based, community aged care Consortium including 12 service providers who collectively deliver a Commonwealth Home Support Program (CHSP) grant to over 8,000 clients every year. In 2019-20, the...
  • April 7, 2021
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Cowcher S1,2, Russell S1 1Felicx Pty Ltd 2Suzi Cowcher & Associates Abstract: CUSTOMER EXPERIENCE – GETTING TO THE REAL STORY Picture yourself in 10-20 years time living in residential aged care or receiving care at home. What are your expectations...
  • April 7, 2021
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Dale C, Musolino L1 1MEGT Abstract: MEGT (Australia) Ltd (MEGT) is an Australian not-for-profit organisation with nearly 40 years’ experience delivering employment services, vocational education, and training for all Australians. Since 1982, MEGT has successfully delivered major Federal, State, and...
  • April 7, 2021
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Edwards N1 1Feros Care Abstract: Not unlike any other company in the Aged Care Industry as an organisation Feros Care has faced many changes and as we were evolving our business, our culture was also evolving.  After many years of...
  • April 7, 2021
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