When it feels chaotic and out of control; choose clarity over certainty. Change Management is a necessity not a luxury.

Fewster K1

1Change2020, Brisbane, Australia

Abstract:

When it feels chaotic and out of control; choose clarity over certainty. Change Management is a necessity not a luxury.

In an industry sector such as Aged Care, businesses and leaders are not alone in that they may not be able to provide certainty for their employees about the immediate or longer term future post pandemic and Royal Commission findings. What they can provide is clarity – and that helps alleviate anxiety. If people are informed, they feel more in control.

Change2020 have conducted groundbreaking academic research with Queensland University of Technology (QUT) around leaders’ resilience and tolerance to ambiguity – an essential trait for responding to disruption and uncertainty in the workplace.  This research shows that only 10 per cent of leaders have a clear tolerance of ambiguity which means in the face of uncertainty – they are decisive; they explore different approaches to deal with complex and unfamiliar problems; and they engage widely to plan a way forward and they are agile and flexible, taking people on the journey with them.

Remaining relevant in the workplace and to guide their business through uncharted waters, leaders and employees need to embrace ambiguity and aim for that top 10%.

Join Kerryn to hear more about what common traits and habits this 10% share and lead with to provide clarity when uncertainty is everywhere.


Biography:

As founder and director of consultancy Change2020, Kerryn Fewster has spent the last 25 years working with Australian business leaders to help them manage workplace disruption.

Kerryn has worked with leading Australian and global businesses in the area of transformation, leadership development, coaching and embedding culture change programs enabling businesses to flourish and perform.

Kerryn is a leading expert in change and ambiguity and specifically how it can impact individuals in the workplace, having coached some of Australia’s leading CEOs and business leaders and worked with Australian and global businesses in the area of transformation, leadership development, coaching and embedding culture change programs enabling businesses to flourish and perform.

Kerryn’s experience spans a diverse range of sectors including utilities, superannuation, aged care, education, retail, health, construction and finance.
She is a trusted confidant for leaders across diverse industries and is a firm believer in creating a workplace where people are committed, developed and advocates for their organisation. Equipped with qualifications, accreditations and an enviable amount of experience, Kerryn’s talent for balancing straight-talking and humour ensures she adds true value to organisations.

Kerryn and Change2020 have conducted ground-breaking academic research with Queensland University of Technology (QUT) around leaders’ resilience and tolerance to ambiguity – an essential trait for responding to disruption and uncertainty in the workplace.
Background: With strong foundations in human resource management and supported by her MBA, Kerryn brings a wealth of experience in both strategic and operational business initiatives, working directly with CEO’s and business leaders to enhance the utilisation of the people within businesses.

Building rapport is a key element of successful coaching and facilitation and Kerryn has successfully worked with organisations who are either resistant to change, encountering varying challenges, requiring transitional support, or are seeking individual structured support to achieving personal goals. Kerryn’s facilitation style is engaging and energetic while be able to readily adapt to suit the audience.

Qualifications: Master of Business (MBA); Graduate Diploma of Management – HR; Bachelor of Education Accreditations: Human Synergistics – LSI, LI, GSI, OCI & OEI; MBTI I & II; Emotional Intelligence – GENOS; Team Management Systems

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