The Potential For Telehealth To Transform Well-Being & Health Outcomes In Aged Care Settings

Parkinson J1

1Global Centre For Modern Ageing



Recent telehealth uptake warrants consideration of the benefits of planned implementation in aged care settings.


The (GCMA) undertook an expansive study on older Australians’ wellbeing and response to COVID-19 restrictions in 2020.

The research revealed:

  • The resilience of older Australians and their preparedness to adopt new technologies
  • The use of telehealth services to access primary healthcare

Presentation Content Outline

  • Research objectives
  • The rate of technology and telehealth uptake by older Australians in the first 3 months of the pandemic. These findings challenge the stereotype of older people’s relationship with technology.
  • Satisfaction with the telehealth experience, in comparison to face to face consultations with clinicians.
  • The balance of choice between clinician and patient.
  • The levels of trust older Australians have with the technology platforms.
  • Increasing consumer awareness. Older people are no longer seeing healthcare as a binary choice between telehealth and face to face consultations.  Rather, they are determining their own blend, according to contexts like the relationship with the doctor, and the nature of the appointment.
  • The window of opportunity for aged care providers, residential, and at-home.
  • The importance of a tested and validated implementation telehealth in aged care settings. User and system testing should be bespoke to providers’ operations.  Validation should involve close collaboration and engagement with all user groups. Management, staff, carers, clients, families, clinicians, healthcare providers.
  • The need for collaborative partnerships with hospitals, practices & allied healthcare providers.


Julianne has more than 25 years’ experience in leadership roles. She specialises in leading values based teams, business sector development, strategic management and complex stakeholder engagement.

Julianne has undertaken engagements across Australia and the South-East Asian region, working extensively with clients operating in the government, corporate and private sectors.

Previously, Julianne was an executive director of the South Australian Government on economic and social issues and initiatives. She was a key leader in creating an important program of work known as Ageing Well, which helped to raise awareness and shift mindsets to enable citizens, organisations, governments, academia and not-for-profits to better understand the opportunities and challenges associated with the global ageing phenomenon.

Ageing Well underpinned the establishment of the Global Centre for Modern Ageing (GCMA) in 2018 and the creation of the Centre’s internationally accredited Modern Ageing Living Laboratory Network.

The GCMA’s Living Laboratory Network brings together innovators, consumers and researchers to co-design and co-create  products and services that improve the lives of older people in Australia and around the world.

Julianne is a fellow of the Australian Institute of Company Directors and a member of the UniSA Post Graduate Advisory Board and the Business School Advisory Board.

Recent Comments
    Recent Comments