Innovation is all about the CareFactor

Shonhan H1



There is enormous potential ahead for innovation in the Australian aged care industry. Emerging technologies, new models and approaches to care, tech-driven services / products and solutions for changing customer needs are just some of the frontiers where opportunity is boundless.

To support and amplify innovative thinking in the sector, the Bentleys team – supported by partners including Telstra Health and ACSA – launched CareFactor

CareFactor is an accelerated program that provides an entrepreneurial ‘playground’ for start-ups with new solutions, aged care providers, innovation experts and aged care specialists to collaborate and ideate on transformative solutions for aged care.

In 2019 and 2020, Bentleys had the pleasure of working with two cohorts of ingenious and passionate teams across a 12-week program. More importantly – we had the honour of introducing these teams to aged care providers and industry participants who got to share in the buzz and excitement of products and services that are changing the game for the aged care sector.

In 2021 – the program’s Pitch Day finale was run in conjunction with the ITAC Virtual Summit.

In this session, Heath Shonhan – CareFactor architect and aged care specialist – will provide a ‘peek behind the curtain’ of new solutions in aged care that have been nurtured through the CareFactor program.

The core value of this session is that you will be introduced to new and exciting innovations while also gaining some tips on how you can lead your service to embrace innovative thinking.


Heath Shonhan is a Business Advisory Partner, an Aged Care Specialist, Fellow of both the Chartered Accountants Australia NZ and the Governance Institute of Australia, and the lead partner of Bentleys’ Innovation, Technology and Strategic Advisory team.

Heath is the team leader across major aged care sector projects for Bentleys, including Government engagements and transformational projects for aged care providers. He is also the architect of CareFactor – an accelerated program that provides an entrepreneurial ‘playground’ for aged care.

Heath is a well-regarded and long-standing active early stage investor (angel, seed and venture capital) and later stage private equity investor. He is also a CSIRO ON mentor, Brisbane Angels Member, and a Queensland Government Mentoring 4 Growth mentor.

Heath’s interests are particularly focused on the technology transfer from research institutions into commercial business outcomes.

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